FAQ

FAQ

I HAVE CREATED MY ACCOUNT BUT CAN NOT APPLY TO JOB. WHY?

If you registered but can not apply to projects, there might have 2 possible reason.

  1. You have selected “What you looking for?” option to “hire” and this way, you created an employer account. If you did this mistake, let us know your user name and we will set the account type to freelancer.
  2. You did not complete your profile. You must complete your profile in order to apply on job posts. Your profile should have a photo of you, your name, professional title, email address, address, and PayPal email address.

HOW DO I EVALUATE A FREELANCER, PRE-HIRE?

Freelancer profiles include detailed information such as work experience, resumes, portfolios, number of number of completed project through Slycex  so you can better know who you’re hiring. We also calculate Rating and display confirmed feedback from past clients to give an overview of freelancers’ client satisfaction histories. Top freelancers in the marketplace are highlighted on Homepage, which give clients information about freelancers’ reputations. Ultimately, however, it is your responsibility to do the final screening to help ensure that the freelancer is a great match for you and your project.

WHAT ARE RATINGSS, AND HOW ARE THEY CALCULATED?

Ratings scores are a complete reflection of client satisfaction, with high ratings indicating a track record of meeting or exceeding work expectations.

WHAT IS THE TOP RATED PROGRAM?

The Top Rated program highlights freelancers who have achieved an impressive reputation in the Slycex marketplace.

HOW DO I CHECK WHETHER OR NOT A CLIENT IS TRUSTWORTHY?

You can evaluate your prospective clients using data such as the number of jobs posted, total spend in the marketplace, feedback history, track record for awarding posted jobs, and the amount of time a client has spent hiring on Slycex. You can also learn more about the client and the exact work specifications by communicating with them through Slycex Messages before accepting a proposal.

HOW DO I MAXIMIZE JOB SUCCESS PRE-HIRE AS EITHER A CLIENT OR A FREELANCER?

It’s important to have a clear idea of what you want when creating a job post or a proposal. When hiring for your project, maximize your chances for success by inviting freelancers with the right skillsets to match the job. As a freelancer, protect yourself by only accepting contracts with reasonable requirements.

WHAT IS ESCROW?

With escrow, clients pre-fund work and release funds to their freelancers as projects are completed or milestones are met – knowing that they’ll be able to review and approve delivered work before releasing payment. Escrow also gives freelancers the comfort of knowing that a project is funded before they begin working

WHAT SHOULD I DO IF I WANT TO FILE OR RESOLVE A DISPUTE?

All escrowed funds are covered by Fixed-Price Protection, but you’ll still have control over payments to your freelancer.

  • If you choose to pay less than the specified milestone or total amount, the excess funds will be held over for the next milestone.
  • If you choose to pay more than your deposit for extra work or as a bonus, the difference will be charged to your billing method immediately.
  • If you refuse to pay for a completed milestone, escrowed funds won’t be released back to you unless your freelancer approves the return or the matter undergoes dispute mediation.
  • Your freelancer may also file an escrow dispute if you fail to release funds for a completed milestone.
  • Protection won’t cover milestone payments in excess of the amount in escrow, funds from unverified billing methods, or additional amounts that are discussed or promised between you and your freelancer.

To receive an escrow refund:

  1. On the End Contract form, choose to pay another amount less than the milestone total or pay nothing.
  2. The freelancer will be asked to approve or dispute the return of your deposit.
    • If they approve, the funds will be returned to your billing method.
    • If they dispute, the case will be reviewed by Slycex.
    • If they fail to respond within seven days, the funds will be returned to your billing method automatically.

WHAT SHOULD I DO IF I THINK I’M THE VICTIM OF A SCAM?

We take security seriously at Slycex. If you think you’re the victim of a possible scam, immediately contact us – or use one of the “Report” links throughout the site.

HOW DOES SLYCEX PROTECT ME AND MY WORK?

Our security model flags fraudulent activity to help ensure a safe workplace. We’re also here to help you succeed along the way, with 24/7 Slycex customer support and dispute assistance. Once a freelancer receives payment for work completed on a project, our Terms of Service specify that ownership of that work transfers to the client.

WHAT CAN I DO TO BETTER PROTECT MYSELF?

Educating yourself and trusting your instincts are key to safety. Here are certain types of scams and abuse to know and avoid.

  • Phishing: Prevent unscrupulous users from trying to steal your passwords. Double check that links or HTML files clients give you don’t lead to fake login pages.
  • Free work fraud: Don’t start work before the official contract start date. Never pay anything to work for a client, even if they claim that the money will be reimbursable.
  • Check cashing fraud: Report clients who ask you to process PayPal payments, or request favors to cash or deposit checks and money orders in order to send the money somewhere else. These checks or money orders are most likely fraudulent and your bank can hold you liable for the funds.
  • Direct payments: Let our trust and safety team help keep you safe. Slycex screens all payments sent through our secure payment system. Help us by reporting anyone who asks to send or receive money outside of Slycex.

DOES SLYCEX SHARE MY INFORMATION WITH THIRD PARTIES?

Slycex is highly protective of your privacy, only disclosing information permitted by our Privacy Policy. This may include the rare instance of subpoena or other legal requirements such as Criminal Subpoenas, Court Orders, Warrants, and Governmental Information Requests

HOW I CAN CONFIRM THAT SLYCEX IS MAKING THE PAYMENT?

Slycex process most of payments automatically through Payment Gateways. However for Bank deposit and Local Payments made by secured verification procedure.  You can learn more about Manual Payments here